Customer Success Manager

Paris, France

Supervizor is a revolutionary fintech company that leverages machine learning technology to enable businesses to analyze their accounting data. Our mission is to transform auditing by automating the controls of accounting and operational data, facilitating the quick detection of errors and fraud. Currently in a growth phase, we are preparing to expand internationally, starting with the United States.

As a CSM/Audit Project Manager at Supervizor, you will play a crucial role in collaborating with high-level stakeholders (CFO, Chief Accountant, Compliance Officer, Head of Audit and Internal Control, CIO, etc.) to support them through the various stages of deploying our Supervizor solution.

Your responsibilities are divided into three main areas:

Project Management

  • Define and implement the deployment strategy, including conducting the project kick-off workshop, task allocation among key stakeholders, and scheduling.
  • Organize and lead project follow-up meetings: steering committees, expert workshops, and training sessions.
  • Ensure user adoption of the solution and identify potential resistance to change.

Consulting and Expertise

  • Understand the mechanics of accounting controls and assist clients in selecting controls tailored to their risk areas.
  • Act as a consultant, leveraging your expertise to interpret financial data and advise clients during their investigations.
  • Perform pre-investigations to demonstrate the added value of the solution.

Internal Projects

  • Contribute to the development of the roadmap by prioritizing client needs.
  • Identify upsell opportunities for your client portfolio and support the sales team until the deal is closed.
  • Help improve internal processes: creating deliverables, participating in feedback sessions, and offering expertise on cross-functional topics.

Candidate Profile:

  • You hold a higher education degree (Master’s from a university, a top engineering or business school) with a focus on corporate finance, audit, or accounting. Having a DSCG is a significant advantage for your application. 🤩
  • Ideally, you have had a significant first experience in financial auditing.
  • You possess strong organizational and prioritization skills.
  • You have an interest in technology and enjoy the innovative, dynamic atmosphere of startups!

Why Join Supervizor?

We recently raised €20 million to accelerate our expansion in the United States. Joining our team now means being part of a rapidly growing company at the forefront of digital transformation across various industries.

  • Impact: Take part in a large-scale digital transformation project impacting numerous industries.
  • Team: Join a top-tier team in an exceptional environment that fosters mutual support and kindness.

Perks:

  • Offices located in the heart of Paris with a 200m² terrace for your breaks.
  • Gymlib subscription.
  • Remote work flexibility.
  • Approximately 10 extra vacation days (RTT) per year.
  • Generous referral bonuses.
  • Vacation bonuses.

Interview Process:

  • Initial video/call with Illiana, our Head of Talent.
  • Interview with Benjamin, our team lead.
  • Hybrid motivation interview + case study with a project manager.
  • Interview with Alban and Arnaud, the founders.

Apply for this job Customer Success Manager